Return Conditions
ozturkoglutractor.com Return Conditions and Return Process:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
to the BUYER must be sent back to the SELLER along with the product to be returned .
If an undesirable situation such as breakage or leakage is observed in the incoming products, a photo of the product must be taken on the day the cargo arrives and sent to info@ozturkoglutractor.com, and the problem must be reported in writing.
If you do not like the taste of the product, there is no return.
Shipping costs for products you wish to return, other than broken or incorrect products, are the responsibility of the customer.
If the products you return comply with the return conditions, the refunds will be transferred to the bank within 5 business days after the product reaches us. You can follow the next process from your bank.
The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, or products that have passed their expiration date. The right of withdrawal and return cannot be exercised if the product is opened and there is no problem but the taste is not liked, it does not suit the palate or does not meet the expectations. If an undesirable situation such as any deterioration, breakage, packaging or production error is observed, a photo of the product must be taken before the product packaging is completely opened and on the day the cargo arrives, and the problem must be reported in writing to info@ozturkoglutractor.com via e-mail.
There is no right of withdrawal or return in case the taste of our completely natural, additive-free products deteriorates due to inappropriate storage conditions after receiving the product and consuming a certain amount.
If your product is damaged, do not accept the delivery. Do not forget to have the personnel who delivers the cargo to you draw up a Damage Assessment Report .
If you do not like the taste of the product, there is no return.
If for any reason the shipped product is not received or a return is requested, the shipping fee will be deducted from the sales amount to be refunded.